As of May 8th, 2020 the VPN offering and the service have been discontinued.
Existing subscribers will be refunded. Subscriptions longer than 1 month will be refunded proportionally, e.g. a yearly subscriber starting on January 1st, 2020 will receive refund for the remaining 8 months of the period.
If you don't receive your refund by May 31st, please contact us directly by email: email@example.com
Please note, that we may not be able to answer all your questions.